--- title: "Non conformance management software · VisualQMS" url: "https://visualqms.com/modules/non-conformance-management/" language: "en" description: "Non conformance management in VisualQMS. Each non conformance runs from registration to review and approval, linked to its CAPAs and the procedure concerned." --- Non Conformance Management # Take every non conformance to approval A non conformance noted in an email is easily lost before anyone has found the cause. In VisualQMS it has its own module, where each step goes to the person responsible and the CAPAs that fix it are linked. [Book a non conformance demo](https://visualqms.com/book-a-demo/?message=Demo%20request%3A%20non%20conformance%20management) [All modules](https://visualqms.com/modules/) - Its own record from the start - Each step has an owner - Linked to its CAPAs ![Three screens of VisualQMS: the Non Conformance view with five non conformances, one of them opened to its two CAPAs, and the CAPA's metadata card beside it; the AI assistant's answer to which CAPAs are linked to that non conformance and what each one fixes; and the CAPA's metadata card with the people in each role](https://visualqms.com/img/W-WS-zv2Ap-200.webp) The moment it is found ## Every non conformance lands with someone who acts on it ### Its own record Each non conformance is recorded in the Non Conformance module and listed in its view, with the [CAPAs](/modules/capa-management/ "CAPA Management") linked to it right beneath it. ### The right person Each step goes to the designated people, with scheduling, reminders and notifications. A task that runs late is escalated. ### What is still open The quality activity modules give you an overview of the work under way, so you see which non conformances are still open. At the next audit ## Show which CAPAs each non conformance led to Every add-on module is cross-referenced to the others. A non conformance can be linked to its CAPAs, to a [customer complaint](/modules/issue-management/ "Issue Management") behind it and to the procedure it concerns, and each CAPA points back to it. ![CAPA CAP-2026-004, Inconsistent Documentation of the Customer Delivery Acceptance, open with its fields. The CAPA Scope is Non conformance, the linked non conformance is Inconsistent Verification of Customer Delivery Acceptance, the status is Open, Tina Smith is the QD approver and Bill Rogers the implementor, and the workflow bar at the bottom has reached For Implementation.](https://visualqms.com/img/i4JiM1kRlf-200.png) ### A CAPA raised from a non conformance names it A CAPA raised from a non conformance shows the non conformance behind it, who approves the CAPA, who carries it out and the step it has reached. - Each of its CAPAs is reachable from the non conformance. - Each step goes to the person named for it. ![The CtrlScout panel answering Which CAPAs are linked to the non conformance Inconsistent Verification of Customer Delivery Acceptance, and what does each one fix. The answer names CAP-2026-004 and CAP-2026-005 as links to their records, says what each one fixes and sets out how the two differ.](https://visualqms.com/img/Vmc4siaIqr-200.png) ### Ask what each CAPA fixes Ask the AI assistant which CAPAs belong to a non conformance, and it lists them, says what each one fixes and links to the records. - It reads only what the person asking may see. - Each CAPA in the answer opens its record. ## Watch a non conformance go from report to approval [Book a non conformance demo](https://visualqms.com/book-a-demo/?message=Demo%20request%3A%20non%20conformance%20management) The same route every time ## From the first report to the approved close A non conformance runs through workflow states such as these. The states, and the people who act in each one, are set up to match how you work. 1. ### Registration Record what was found, with the details the workflow asks for. 2. ### Investigation Look into what caused the non conformance. 3. ### Closure Close the non conformance once the follow-up is done. 4. ### Reviewed and approved The designated people review and approve the closed non conformance, with its CAPAs linked to it. ## Show us a case that dragged on Tell us about a non conformance that took too long to close, and we show you in a personal demo how VisualQMS takes one from the first report to approval, with its CAPAs linked. We answer the same working day. [Book a non conformance demo](https://visualqms.com/book-a-demo/?message=Demo%20request%3A%20non%20conformance%20management) ## Questions about Non Conformance Management Is Non Conformance Management a core module or an add-on? It is an add-on module that you can add at the start or later, and you don't have to use every module. [Controlled documents](/features/document-control/ "Document Control") and the [process maps](/features/visual-processes/ "Visual Processes") usually come first. How is it different from Deviation Management? Non conformances and [deviations](https://visualqms.com/modules/deviation-management/) each have their own module and their own records. Both are cross-referenced to CAPA, so a corrective action can reference a non conformance or a deviation. Can the workflow follow the method we already use? Yes. The module is pre-configured, and set up for your organisation during implementation. It can also be configured further, or from scratch, so the states and the people in them follow your method. Can a non conformance be held back until the information is complete? Yes. The workflow can make certain fields mandatory in a given state, so a non conformance moves on only once they are filled in. What can a non conformance be linked to? The add-on modules are fully cross-referenced to the other modules. A non conformance can be linked to its CAPAs, to the customer complaint behind it and to the procedure it concerns. One case, several modules ## Link each non conformance to the rest of your QMS [### Internal Audit Management Know where every audit stands, with reminders for the people involved and observations tied to CAPA. See Internal Audit Management](https://visualqms.com/modules/internal-audit/) [### Issue Management Record an issue or a customer complaint, decide how each kind is handled, and keep it tied to the CAPA it leads to. See Issue Management](https://visualqms.com/modules/issue-management/) [### CAPA Management Corrective and preventive actions with a person responsible and a deadline, linked to the finding that started them. See CAPA Management](https://visualqms.com/modules/capa-management/) [### Training Management See who has read the new procedure. Assign training by role, department or any other employee detail, and the manager hears when it is overdue. See Training Management](https://visualqms.com/modules/training-management/) [### Change Management Change requests that say what changes and why, approved before a controlled document is edited. See Change Management](https://visualqms.com/modules/change-management/) [### Deviation Management Deviations handled the same way each time, and linked to CAPA. See Deviation Management](https://visualqms.com/modules/deviation-management/) [### Risk Management Risk assessments that follow your own method and stay linked to the CAPAs, changes and documents they concern. See Risk Management](https://visualqms.com/modules/risk-management/)