Show your people how the work is done
A new operator starts on Monday, and the quality manual does not tell them what to do first. VisualQMS shows your processes as maps, from the whole company down to a single activity. Every activity carries the approved procedure for it.
- Every activity opens its approved procedure
- Mapped in workshops we run with you
Who to hand work to, what to follow, and why
Here is what Monday's new operator sees at each level.
One screen for the whole company
Strategic, core and supporting processes on one screen, each with the role that owns it and a tag where a standard applies. A new starter finds their own area and follows it down to their own work.
Who does each activity and what passes on
Each activity names the role that does it, with letters for who is responsible, accountable, supports, consults and is informed. Arrows show what passes to the next activity, and a tag marks where ISO 9001 applies.
The procedure, the instruction and the clause behind it
Each activity carries its approved procedure and instruction and names the clause of the standard it answers, so people see the requirement behind their own work.
Publish a new version and every activity opens it
When a new version of a procedure is approved and published, every activity that links to it opens that version from then on, and the map doesn't need to be republished.
- Draw it once — The same goes for every document linked from an activity, such as an instruction or a policy. The map keeps pointing at what people should work from.
- Only approved versions — People following the map see the published version. Drafts stay with the people you allow to see them.
Clear enough that people read it
A notation people can read
The diagrams use UPN, Universal Process Notation. It is easy for the people who document a process and easy for the people who follow it.
Shown according to role
What each person sees in the diagrams and their attachments is based on their role and access rights.
Found wherever people look
The same maps turn up in search results, beside the documents and tasks they relate to.
See who uses the maps
M‑Files logs each time a map is opened, when and by whom, so the quality team can see which maps are used.
Start rough and add detail as you go
Your process owners map their own areas in workshops, and we run the mapping workshops with you.
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Step 1: Map the top level
Draw one screen for the whole company, then one for each process area.
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Step 2: Link the guidance
Connect each activity to its procedures, standards and other content.
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Step 3: Go live early
People open the map for their own work while it is still an outline.
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Step 4: Add detail in use
Take each area deeper while people use the maps. For a detailed job, a link to an instruction or a short video often explains it better than another level.