Modules for every part of your quality work
Complaints, deviations, non conformances, CAPA, change requests, audits and risk each have a module, linked to one another and to your procedures, training and standards. Start with the ones you need and add the rest later.
Every case follows a set workflow, with reminders
The add-on modules support all your QMS activities. You see which cases are still open, and the people responsible are reminded of their tasks.
Issues and complaints
Customer complaints and other issues are recorded, and you decide how each kind is handled.
See issue managementDeviations
Each deviation is recorded and follows the same steps, linked to the CAPA it leads to.
See deviation managementNon conformances
A non conformance runs from registration and investigation to review and approval, linked to the CAPAs that fix it.
See non conformancesCAPA
Each action has a person responsible and is escalated if it runs late, with the finding that started it linked.
See CAPA managementChange requests
A request says what should change, and where your rules require it, it is approved before the document is edited.
See change managementRisk assessments
Risk assessments and risk analyses, linked to the CAPAs, changes and documents they concern.
See risk managementInternal audits
See where every audit stands, from planned to completed, and link the observations it raises to CAPA.
See internal auditsProcedures and training that stay in step
The core modules are document control with templates, training management, quality standards support, and comments and suggestions. The process maps are a core module.
Document control
Procedures and templates are approved before they are published, and ordinary users only see the published version.
See document control Core moduleTraining management
People confirm they have read the documents that apply to them, by role, department or any other detail, including new versions when the rule requires it, and their manager is told when training is overdue.
See training management Core moduleQuality standards
Documents and process maps are tagged with the requirements they answer, so you can find your way by standard.
See standards support Core moduleVisual processes
Process maps drawn in Elements.cloud, where each activity opens the latest approved version of its procedure.
See visual processes